Dailyspins Casino Contact Desks, Emails and Phone Line
+64 9 833 5029Gaming OGL/2018/2939/571
EN · NZD
Dailyspins CasinoTRUSTED PLAY, EVERY DAY
Create accountSign in
Add fundsStartGet helpBrowse allSign upLog in
Log InSign UpOffersBonus codesGames
Answers In Minutes

Contact Options For Dailyspins Casino Players

However you prefer to reach us, our team replies in minutes around the clock, every day of the year.

Reach Support Now Trusted by 277,000+ players
Paid today
800,877 NZ$
3,656 Players online now
Curaçao Licensed CasinoRegulated under OGL/2018/2939/571, audited by GLI, SIQ, and BMM Testlabs since 2018.
10-Minute Average WithdrawalNZ$35M paid weekly, NZ$50,000 maximum per transaction, processed around the clock.
Bank-Grade Data ProtectionTLS 1.3 encryption on every session, independently verified by Gaming Laboratories International.
Three Ways

Getting Hold Of A Human Being

Open this block the moment a question cannot wait, and choose the channel that fits it.

Chatting From The Games Screen
A chat window opens on any page of the casino and puts you in front of a person best for quick account questions, within about five minutes.
Start Chat
A Written Answer You Keep
For anything that needs a document or a trail, send it to [email protected] and a reply lands in your inbox within about four hours.
Write To Us
Talking It Through Aloud
Call +64 9 833 5029 in NZST whenever a spoken answer settles it faster, and a team member picks up in about three minutes.
Call Us
You Live Here Too

Which Number Do Kiwi Players Call?

This block helps you the moment you want a number, a language or a regulator close to home.

How To Reach Us

New Zealand Phone+64 9 833 5029
Support Time ZoneNZST
Support LanguagesEnglish, German, Norwegian, Finnish
Support E-mail[email protected]

Who Supervises Us

Supervisor And LicenceGaming Control Board Curaçao, OGL/2018/2939/571

If Play Hurts

Gambling Help LocallyProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme
Still Unsorted?

Dailyspins Casino Answers Complaints In Writing

The Complaints column settles how a case escalates from support to a manager, then to the regulator.

A Logged Case
A complaints address sits with the desks listed above. Send your account email, dates and screenshots in one message; the case is logged straight away.
What Did They Find?
Your inbox shows a written reply from the support desk, naming what was checked and what the team will do next, so you can keep the thread.
Second Look, Same Case
A reply that leaves you unhappy can be sent back up the same thread, and a manager reviews the case file before any final word.
Where Does It End?
When both steps end the same way, the file can go to the Gaming Control Board Curaçao, the regulator that licenses this casino.
Five Specialists

Dailyspins Casino Desks, Sorted By Subject

Sending it to the right address first is how our team keeps replies moving quickly.

Your Account

General support, all questions[email protected]
Verification, document checks[email protected]

Money Matters

Payments, deposits and withdrawals[email protected]

Everything Else

Complaints, first step of any dispute[email protected]
Privacy, personal data requests[email protected]
Business and partnerships[email protected]
Response Times

Round The Clock, Never On Hold

Seven rows below suit the moment you need to know who is awake in New Zealand time.

Live Chat

Live chat hours24/7 support
First chat replyfive minutes
Times shown inNZST

E-mail Desk

E-mail address[email protected]
E-mail replyfour hours

Phone Line

Phone number+64 9 833 5029
Phone answer timethree minutes

Keep These Things Handy

The checklist below turns a slow back-and-forth into a single quick answer.

  • The email address on your account
  • Photo ID in your own name
  • Proof of address where you live
  • Payment card image, front only
  • Deposit dates, amounts and method used

Who Can I Talk To Besides The Casino?

Free and confidential help sits outside Dailyspins Casino entirely. The Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all work independently, so nothing you say to them reaches your account or your records with us.

Problem Gambling Foundation of New Zealand. Counselling and practical guidance for anyone whose gambling has started to take up too much room.

Gambling Helpline New Zealand. A listening ear at any hour for players who want to pause and think before their next session.

Multi-Venue Exclusion Programme. A way to step away from gambling venues across the country in one agreed arrangement.

More
Six Company Facts

Dailyspins Casino Answers To Curaçao

This block settles who holds the licence, where the company sits, and where written mail goes.

Company

Legal nameDailyspins Casino N.V.
Company number962341 (Curaçao)
Registered addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2018/2939/571

E-mail

Support e-mail[email protected]
Before You Switch Off

Dailyspins Casino, Explained In A Line Or Two

The worry that a question about your own account will sit unanswered for days on end.

accountWhat if I want a copy of my data or want it deleted?+
A request for a copy of your personal data, or for its deletion, goes to [email protected] and is handled by the privacy desk. Say which of the two you want and quote your registered email address so the right file is found. Closing your account does not erase records the licence obliges us to keep.
accountWhat happens when the first reply does not sort it out?+
Take the whole conversation to [email protected], quoting your registered email address and the answer you were given. The complaints desk reviews what happened and replies with its decision. If that outcome still leaves you unhappy, you may raise the matter with the Gaming Control Board Curaçao, which licensed the site.
accountCan I check the casino licence myself?+
Dailyspins Casino N.V. holds licence OGL/2018/2939/571, issued by the Gaming Control Board Curaçao, and the company registration number is 962341 (Curaçao). You can check both against the board's own register before you play. The address on file is Dr. M.J. Hugenholtzweg, Willemstad.
accountWhere do I find my account details if I forgot the password?+
Your registered email address is enough for the support team to pull up the account, along with your full name as it appears there. Never share your password: nobody at Dailyspins Casino will ask for it. Add a short description of what went wrong so the first reply can be useful.
accountHow long does it take to close my account?+
Ask the support desk to close the account from live chat or by email, and the change is made once your identity is confirmed. Closure is permanent, and any bonus still running is lost with it. If you would rather keep playing later, a self-exclusion of your chosen length may suit you better.
accountDo I need to wait for office hours in New Zealand?+
Support is round the clock, every day of the week, so night-time and weekend questions reach a real person. Live chat usually answers within five minutes, phone within three minutes and email within four hours. New Zealand time is the clock everything runs on here.
accountWhy are only some languages available for support?+
Live chat and email support answer in English, German, Norwegian and Finnish. A question sent in any of those four finds someone who can read it without a translation step. If your own language is not listed, English remains the quickest route to an answer.

We use cookies to ensure the site works properly and to improve your experience, and by continuing to use Dailyspins Casino you agree to our cookie policy.