Send your documents once and most checks clear within 14 hours, which our Curaçao licence requires before your first payout.
Take a breath: a source of funds question is routine under the licence, not an accusation.
Have these ready whenever the request lands, at sign-up, at your first deposit or before payout.
Bring clean, uncropped copies and the review rarely comes back for a second look.
This block shows the four moments a NZ player meets the check, so none of them catches you off guard.
Our license from the Gaming Control Board of Curaçao, number OGL/2018/2939/571, obliges Dailyspins Casino N.V. to understand where player money originates. Treat the request as routine paperwork, not as suspicion: every licensed operator in New Zealand faces the same duty against money laundering.
Send whichever of these fits how your money reaches the casino:
Why is the text unreadable? A shot taken too close, or in low light, hides the text the reviewer needs to read, so the file is returned unread. Rest your phone on a flat, well-lit surface Photograph the whole document, not part of it
Photograph the real document. Screen grabs lose the detail that proves a file is genuine, and they can be altered afterwards, so they are not accepted. Photograph the paper document itself Open the original file and save it as a picture
Address proof dated recently. Address proof needs to reflect where you live now, and a letter dated long ago no longer does. Use a bill or letter from the last few months Request a fresh copy from your provider
It removes the worry that a funds question or a refused file means trouble for you.
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